Refund policy
Refunds & Exchanges
At Displace, every television is carefully built and prepared specifically for each customer. Because of the custom nature of our products, we do not offer refunds or returns for change of mind or incorrect orders.
Made-to-Order Products
All Displace TVs are produced and prepared on a made-to-order basis. Once an order has been placed and production has begun, it cannot be cancelled or returned.
Damaged or Defective Units
If your TV arrives damaged or defective, you must contact our support team within 7 days of delivery.
To begin a claim, you may be asked to provide:
- Photos or videos clearly showing the damage or defect
- Photos of the shipping box and packaging (if applicable)
- Your order number
- A description of the issue
Failure to provide the requested documentation may prevent Displace from filing a claim with the shipping carrier and may limit the remedies available under this policy.
If a shipment is refused or returned without prior authorization or without providing the requested documentation, Displace is not responsible for the cost of reshipping the product. Once the product is returned to our facility, the customer may either arrange pickup or pay the applicable shipping charges before the product is shipped again.
Resolution Process
If the product is confirmed to be damaged or defective, Displace will determine the appropriate resolution, which may include:
-
Replacement of the unit
-
Repair
-
Refund (if a replacement is not available)
All cases are reviewed and approved by our technical team before a replacement is issued.
Unauthorized Returns
Returns sent without prior approval from our team will not be accepted or processed.
Refused Deliveries
Customers should not refuse delivery unless instructed by Displace Support. If a shipment is refused due to alleged shipping damage, the customer must first provide the requested photos or videos so that Displace can initiate a carrier claim. Refused shipments that are not supported by the requested documentation may be subject to reshipping charges.
Contact
For assistance, please contact:
Include your order number and a brief description of the issue so our team can assist you as quickly as possible.